Boring but important stuff
Terms & Conditions
- General conditions
This website (the “Website”) is provided by The . Garment ApS, Toldbodgade 51D, 4.floor, 1253 Copenhagen K, Denmark. If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Care:
- Email: email@example.com
- Telephone: 3318 8888 (Monday – Friday 9:00-16:00 CET)
If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the Website.
- Important notice
Read the “Terms and Conditions” carefully before you order goods from www.thegarmentcopenhagen.com.
These terms and conditions (the “Terms and Conditions”) apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to “you” or “your” means you as a user of the Website, any reference to “we”, “us” or “our” means The . Garment ApS.
If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.
You have the right to withdraw from this contract without giving any reason within 30 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
Read more under “Right of withdrawal”.
The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods’ conformity with the contract. Read more under “Non-conforming goods and incorrect goods”.
The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us.
We can only process your order if the delivery address is a residential address or a business address in one of the countries on the “We deliver to” list. We do not deliver to PO boxes.
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error or the like
- We have reasons to believe that you are under the age of 18
Contracts can only be concluded on the Website. We do not process orders made in emails, letters or faxes.
At what point in the ordering process are you bound by your order?
Before submitting the order, you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click “Place Order” and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under “Right of withdrawal”.
Please contact our Customer Care if you made a mistake while placing your order – they are ready to help you.
You will receive an email confirming your order.
After the conclusion of the contract, the provisions on withdrawal apply, see below.
Language of the Contract
This Contract may only be concluded in English.
Access to the Contract
You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently. Please read more under “Order tracking and view history”.
Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
- Means of payment
We accept the following means of payment:
CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card’s security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.
- Prices and delivery
All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.
Costs relating to the delivery, freight or postage may vary and are added to each order.
- EU: Free standard freight and free returns
- Other: Euro 20 for shipping and returns are on your own expense.
The prices on the Website are shown in the currency applicable to your country. Please use the function “currency selector” at the top of the Website if you want to change your country selection. Your delivery address determines the applicable currency.
Please note that a change of country of delivery may influence the price and delivery costs.
You can pay in the following currencies:
- Euro (EUR)
We deliver to the following countries:
- All countries within the European Union
- United Kingdom
Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses – not to PO boxes.
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under “Non-conforming goods and incorrect goods”.
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
If you create a user account on the Website, by visiting the My Account and click on “view my orders” here you view your order history.
If you do not have a user account, you can contact Customer Service who will do their best to give you information about the status of your order.
- Right of withdrawal (only applicable to consumers)
You have the right to withdraw from this contract without giving any reason within 30 days.
The withdrawal period will expire 30 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 30 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.
In case of a contract relating to the delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
To exercise the right of withdrawal, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). You can use the standard withdrawal form below, but it is not mandatory.
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you are located within the European Union we will bear the costs of returning the goods, otherwise, you will have to bear the direct costs of returning the goods.
You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We recommend that you save the post office/carrier receipt as proof of your delivery of the package to the post office/carrier.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Non-conforming goods and incorrect goods
According to the Danish Sale of Goods act you have a right of complaint for 2 year. If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In other cases, you are obliged to give notice of the non-conformity immediately upon detecting.
In the case of non-conforming goods or incorrect goods, you can choose between the following options:
- Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,
- Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or
- Keep the goods and request a proportionate reduction of the purchase price
When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods unless you choose to receive new goods to replace the original goods.
- Other matters
Updating the website
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices of goods are incorrect.
We are not responsible for delays or failure to meet our obligations in relation to the Terms if the delay or the non-compliance is due to events beyond our control.
The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us.
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such a possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under “General information” above.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec.europa.eu/odr. When submitting the complaint, you must state our email address firstname.lastname@example.org
Choice of law and jurisdiction
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Den-mark. As a consumer, you may bring proceedings against us in the courts for the place where you are domiciled.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
– To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
– I/We ___________ hereby give notice that I/We ___________ withdraw from my/our ___________ contract of sale of the following goods ___________
– Ordered on: ___________/received on: ___________
– Name of consumer(s): ___________
– Address of consumer(s): ___________
– Signature of consumer(s) ___________ (only if this form is notified on paper)
– Date ___________
You are also welcome to use our return form which is included in your shipment.
Updated May 2020
- Data controller and contact information
This website is operated and owned by:
The . Garment ApS
Toldbodgade 51D, 4.floor, 1253 Copenhagen K, Denmark
+45 3318 8888
- Collection of personal data, purpose and lawfulness of processing
When you use our website and/or one of our services, personal data about you will be collected. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website.
The collection of your personal data as well as the purpose and the lawfulness of processing your personal data is based on one or more applicable laws:
- When you buy goods online at www.thegarmentcopenhagen.com. The purpose with collecting your personal data is to complete your online purchase in our web shop, as well as complying with additional law, such as bookkeeping and accounting, and the applicable law for the collection and treatment is the General Data Protection Regulation, article 6, 1 (b and c)
- When you sign up for Designers Remix newsletter. The purpose with collecting your personal data is to send you newsletters and the applicable law for the collection and treatment is the General Data Protection Regulation, article 6, 1, (a)
- When you create a client account or sign up for a customer club/loyalty club at www.thegarmentcopenhagen.com. The purpose with the collecting your personal data is to be able to administrate your membership and provide the services and advantages that comes with the membership. The applicable law for the collection and treatment is the General Data Protection Regulation, article 6, 1, (b or f)
Please note, that we will only use your personal data to send marketing material if you prior have given your explicit consent, unless legislation allows us to contact you without your prior consent.
We keep statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data. Knowledge about the users’ use of the website is gained with help from the collected data. This information is used to improve the website. We do use data about how our users navigate, to better understand how our users use the www.thegarmentcopenhagen.com, and from that we try to improve the website. We are not able to see where you come from or where you are going on the internet after you leave our site. Furthermore, we collect information about what products our users, as a unit, prefers. This information is also used to improve the website. We do not sell or otherwise disclose information about how our user navigate and use our website. We do not sell or disclose information about your purchase history to third party.
- Transfer to other data controllers
In general, we do not transfer your personal data to a third party without your consent. However, information that is used for delivery of goods will be transferred to the shipping company used by The . Garment ApS.
Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.
In the case of a re-organization, full or partial sale of the company, any disclosure in such connection will be in accordance with current legislation for the processing of personal data.
- Disclosure to data processors
Your personal data is disclosed to partners of The . Garment ApS who deliver services on behalf of The . Garment ApS, for example in relation to send-outs of newsletters. These partners only process the personal data on behalf of The . Garment ApS and in accordance with the instructions of The . Garment ApS.
- Transfer to third countries
Your personal data will be transferred to USA. Technical and organizational security measures have been taken to protect your data.
- Deletion of personal data
We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above in section 3. However, the data may be processed and stored for a longer period in anonymized form.
- All online purchase data will be saved for up to 3 years after the end of the calendar year of which the purchase is completed. Financial data will however be saved for up to 5 years after the end of the calendar year of which the purchase is completed.
- When unsubscribing our newsletter your will immediately be unsubscribed, however documentation for your original permission will be saved for 2 years.
- Your membership of our client club will be deleted, if you haven’t logged in for more than one year. If you unsubscribe to the client club, your membership will be deleted immediately, however documentation for your original permission will be saved for 2 years.
We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.
- Your rights
You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including profiling/automated decision-making. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).
- Withdrawal of consent
You may, at any time, withdraw any consent you have given and we will delete your personal data, unless we can continue the processing based on another purpose. If you wish to withdraw your consent, please contact us at email@example.com or +45 3318 8888.
- Links to other websites etc.
Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners’ policies on the protection of personal data and other relevant policies.
- Amendment of data etc.
If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at firstname.lastname@example.org or +45 3318 8888. You may also write to us at the following address:
The . Garment ApS
Toldbodgade 51D, 4.floor
1253 Copenhagen K
If you wish to appeal against the processing of your personal data, please contact us by email, telephone or letter as indicated in section 12 above. You may also contact the Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K, Denmark.
Updated August 2020
The . Garment ApS
Toldbodgade 51D, 4.floor, 1253 Copenhagen K, Denmark
+45 3318 8888
How to delete/decline cookies?
How to delete or decline cookies depends on your browser.
If you use a PC, you may delete cookies by using the shortcut keys [CTRL]+[SHIFT]+[Delete].
If this does not work, or if you use, for example, a MAC computer, you must click on the link in the browser you use:
• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Flash cookies
Why do we provide information about cookies?
All Danish websites are under the obligation to inform users about the cookies placed on the user’s IT equipment. The information must be in accordance with the “Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment” (bekendtgørelse om krav til information og samtykke ved lagring af og adgang til oplysninger i slutbrugeres terminaludstyr) (generally referred to as the “Executive Order on Cookies” (cookiebekendtgørelsen)).
Processing of personal data
Code of Conduct
To all our valuable business partners,
We are committed to running a responsible business. Ensuring that our products are produced under responsible conditions stands at the core of this commitment, and in fulfilment of our ambition, we expect our partners – suppliers, subcontractors, agents, and other business partners – to operate and act with integrity, fairness and responsibility in all aspects of their business.
Our commitment implies having in place processes for preventing and addressing adverse impacts on human and labour rights, the environment, including climate, anti-corruption, and animal welfare. We use this Code of Conduct to support us in selecting and retaining business partners who share our commitment to responsible and sustainable production as defined by internationally agreed conventions, standards, and guidelines.
We ask our business partners to commit to implementing the standards, processes, and requirements of this Code of Conduct in their own operations and to work with their suppliers and business partners to also implement the policies, standards, and processes of the Code.
We recognise that establishing the required standards and processes outlined in this Code of Conduct requires both time and resources. We focus on our suppliers’ ability and willingness to demonstrate continuous improvements in meeting the requirements of the Code, and in improving their systems to manage adverse impacts on human and labour rights, the environment, including climate, anti-corruption, and animal welfare. We feel confident that cooperation and transparent dialogue can result in a more sustainable and efficient partnership from which both parties will benefit.
The standards of the Code of Conduct are based on internationally agreed conventions, including but not limited to: the International Bill of Human Rights, the International Labour Organisation’s (ILO) Declaration of the Fundamental Principles and Rights at Work, the UN Guiding Principles on Business and Human Rights, the OECD Guidelines for Multinational Enterprises, the OECD Due Diligence Guidance for Responsible Business Conduct, the UN Convention Against Corruption, the Rio Declaration on Environment and Development; and the UN Global Compact’s 10 Principles.
All suppliers are expected to comply with national legislation, regulations, and applicable practices and industry standards as relevant to their business.
Please refer to the enclosed Code of Conduct for more information about the specific requirements. If you have any questions regarding this letter, our Code of Conduct, or our responsible supply chain management programme in general, please do not hesitate to contact us.
With kind regards,
Niels Eskildsen, CEO & founder
The . Garment ApS
Due diligence requirements
International guidelines call on businesses to exercise due diligence to detect, prevent, and mitigate any adverse impacts related to human and labour rights, the environment, including climate, and anti-corruption. These procedures are required for all groups, individuals, and entities that a business may impact, within all business and production units, the local community and the external environment.
Key steps of the due diligence procedures include developing policies within all relevant potential and actual impact areas in the business, such as health and safety, environmental protection and chemical management, and anti-corruption. Such policies must be communicated to all employees and other relevant stakeholders. Procedures and management systems must be developed to ensure that policies are implemented and adhered to, and thereby ensuring that any potential and actual adverse impacts are prevented and mitigated.
The standards of this Code of Conduct fall in below four sections, covering four thematic areas. Each section defines a set of specific standards within the four areas. While a due diligence process may identify further areas of concern, the following define standards on topics of relevance for processes in the production of textiles, garment, and footwear. The standards constitute minimum standards that all suppliers must meet and are based on above listed international conventions, standards and guidelines.
- Human and labour rights
- Environment and climate
- Animal welfare
Human rights and labour rights
Child labour and young workers
Suppliers must not use child labour below the age of 15, even if permitted by national law. All legal limitations regarding young workers between the age of 15 and 18 must be followed and young workers are only permitted to carry out light work at reduced hours. This means that they must be protected from any hazardous work, night shifts, and any kind of work that might hamper their physical and psychological development or impose any harm.
If child labour is detected at a facility, the child must be immediately removed from the work, and The . Garment must be contacted within 24 hours. The supplier is subsequently responsible for developing, participating in, and contributing to remediation policies and programmes that provide for transitional arrangements to enable the child to remain in quality education until no longer a child.
Employment must be freely chosen. Suppliers must not use or support any form of slavery and forced and bonded labour.
Employees must not be subject to recruitment fees or deposits, withholding of salary and benefits, lodging of personal documents by the employer, or forced to overtime
Obligations to employees under international conventions and social security laws and regulations arising from the regular employment relationship must not be avoided by using short-term contracts, such as contract labour and casual labour.
All employees, including temporary and casual workers, must have written and legal employment letters in a language they understand, specifying conditions of employment and termination.
Discrimination and harassment
Suppliers must not engage in or support discrimination in recruitment and in employment. Decisions about hiring, compensation, access to training, advancement, discipline, termination or retirement must be solely based on the ability to perform the job and not on the grounds of gender, marital or parental status, pregnancy, race, caste, colour, age, sexual orientation, religion, political opinion, union membership, function as worker representative, nationality, ethnic origin, health status, or disability.
All workers must be treated with respect and dignity. Suppliers must prevent, not engage in nor support the use of bullying, intimidation, violence, threats of violence, corporal punishment, or physical, sexual, psychological and verbal harassment or abuse. Procedures to ensure punitive measures in cases of harassment and/or discrimination must be put in place.
Special measures must be put in place to protect female workers against gender-based violence and harassment in the workplace.
Freedom of association and collective bargaining
Suppliers must respect the rights of workers to join and organise associations of their own choosing and to bargain collectively with no interference or sanctions from employers. The supplier must implement mechanisms, such as worker participation committees, for resolving disputes, including employee grievances, and ensure effective communication with employees and their representatives.
If the rights to freedom of association and collective bargaining are restricted by national law, the supplier must allow workers to freely elect their own representatives, and alternative forms of worker representation must be supported.
Working hours and leave
Standard working hours must follow local regulations, collective bargaining agreements and industry standards, but must not exceed 48 hours per week, excluding overtime. All overtime must always be consensual and not requested on a regular basis. Weekly overtime must not exceed 12 hours.
Employees must be allowed a minimum of 1 day off per week and paid annual leave. Maternity leave, sick leave, and other types of leave must be provided to all employees in accordance with relevant local regulations.
Wages and benefits
Wages for a standard working week must at a minimum meet the legal minimum wage, industry standards or negotiated wages, whichever is higher. Wages must be paid regularly and in a timely manner.
Suppliers must provide a fair living wage, implying that wages are enough to meet the basic needs of employees and their families and provide some discretionary income. This should be earned during legal working hours, i.e. without overtime. All overtime work must be compensated at a premium rate which is recommended to be no less than 125% of the regular pay rate.
Deductions are only permitted if and to the extent prescribed by law or fixed by a collective agreement. It may not be used as a disciplinary practice.
Occupational health and safety
A safe and hygienic working environment must be provided for all employees.
To prevent accidents and injuries and promote a healthy and safe work environment, suppliers must – at a minimum –ensure that below listed initiatives are in place. The list is not exclusive but outlines the most critical aspects of a health and safety management system. Special measures must be put in place to ensure a gender-sensitive approach.
- Management representatives for occupational health and safety.
- Incident and risk management procedures proportionate to the type and size of business.
- Health and safety training on occupational risks. This includes training in firefighting and handling hazardous materials and chemicals.
- Provision of appropriate personal protective equipment (PPE), free of charge and in good condition. Training in the proper use of the PPE must be provided.
- All premises on site, including company-provided dormitories, restrooms, changing rooms and canteen, shall uphold appropriate standards on hygiene, health and safety. This includes adequate equipment for fire safety.
- Access to clean drinking water and access to sanitary facilities for employees at all times.
- Safe and healthy buildings. All relevant permits and certificates regarding building safety should be kept for review.
- Safe electrical installations installed and maintained by competent personnel.
Suppliers must conduct all operations in full compliance with all applicable environmental laws and regulations. This includes obtaining and maintaining all necessary registrations, permits, and licences, including, but not limited to, below listed areas.
Moreover, suppliers must have procedures and capabilities in place to ensure that they prevent and mitigate negative environmental impacts from their activities, or associated activities. At a minimum, procedures and capabilities must be in place for below listed issues.
We expect that our suppliers will ensure that their supply chain to comply with these requirements.
Suppliers must conduct their operations in accordance with below requirements on chemicals:
- The European Union REACH Regulation (EC) No 1907/2006 Annex XVII and later amendments;
- The “substances of very high concern” (SVHC) i.e. the European Union REACH Regulation (EC) no. 1907/2006 Candidate List. Suppliers are requested to check the list on a regular basis as this list is continuously updated;
- Country specific regulations on export markets.
Local laws must be followed in the storage, handling, use and disposal of all chemicals and must comply with the Material Safety Data Sheet (MSDS) for each chemical product.
Based on the above requirements, we have developed our own Restricted Substance List (RSL). The RSL is provided as an appendix to this Code of Conduct. Suppliers must meet all the requirements specified in the RSL. We operate a testing program where we test selected samples to ensure compliance.
Suppliers must carry out all operations in full compliance with all applicable laws, regulations, and industry guidelines on water conservation, water quality, and wastewater.
Measures must be put in place to clear wastewater. Suppliers should work towards minimising the use of water during production processes, including introducing water saving techniques and waste-water recycling. This is particularly pertinent for suppliers with wet processing. Suppliers without wet processes are also expected to manage and measure water consumption.
Suppliers should work towards measuring the impact of their operations on the local/regional water supply to avoid negatively contributing to water stress.
Air quality and climate:
Suppliers must reduce and control emissions to air according to applicable regulations. This includes noise, odour, and dust emissions.
Suppliers should work towards mitigating negative impact on climate change by carrying out the following measures: implementing energy efficiency measures in the value chain, starting with high-impact processes, using renewable energy sources if available; and calculating emissions and setting targets to reduce the emissions using recognized standard-setting tools.
All waste must be managed responsibly and as a minimum according to applicable regulations. Hazardous waste must be handled by an authorized company/organisation.
Suppliers should minimize waste during production processes going to landfill, facilitate collection of waste to be re-used, reduce use of virgin raw materials, and optimize use of re-cycled materials. The goal should be no waste to landfill.
Suppliers are expected to act according to high ethical standards and with integrity in all matters related to their business and have adequate procedures to prevent corruption in their operations.
No form of corruption, extortion, kickbacks, facilitation payments, or bribery must be offered, received, or promised. Corruption in any form or kind will result in termination of our business relationship
Suppliers are expected to ensure that materials used in the products derive from animals that have been treated according to all applicable regulations, conventions, and standards. The animals must be fed and treated with dignity and respect. No animal must deliberately be harmed nor exposed to pain in their lifespan.
When using materials that derive from animals, the supplier should be ready to document the chain of custody of the product, e.g. certified mulesing-free wool, the Responsible Wool Standard (RWS) etc.
Suppliers must have a grievance mechanism in place allowing stakeholders to voice their concern if they find that operations of the supplier are adversely affecting human and labour rights, environment, including climate, anti-corruption, and animal welfare. The grievance mechanism should be appropriate to the size of the company and can take the form of a whistle-blower function, worker representation committee, etc. The grievance mechanism should be widely communicated, and accessible to all workers (including temporary workers), and managed in a confidential, unbiased, timely, and transparent manner.
To support the supplier specific grievance mechanism, and enable that workers can voice their concerns, we as brand operate an email system that allows factory workers to contact us if they experience grievances. All grievances will be handled confidentially. Suppliers are expected to inform all workers about this mechanism and ensure that no retaliation takes place against workers who use it.
The email to be used is email@example.com and all our suppliers must make this information available in their own grievance setup.
Collaboration and monitoring
Open and transparent dialogue on the standards of this Code of Conduct is essential for our relationship with our suppliers. Sub-contractors are not allowed unless this is approved by us in advance and any sub-contractor must comply with this Code of Conduct. Hidden factories are not accepted and will result in termination of our business relationship.
All suppliers are evaluated against the standard of the Code, and we prioritise those suppliers who are committed to demonstrating compliance and continued improvements.
Suppliers are evaluated through different types of assessment, including self-assessments, internal assessments, and third-party assessments (announced and unannounced). We and appointed third-party auditors must be granted access to all facilities, including sub-contractors, as well as relevant documents and employees as requested.
Suppliers are expected on a yearly basis to submit third-party auditor assessment report i.e. BSCI or equivalent. These reports must at a minimum meet the “acceptable” standard (i.e. the C rating), or equivalent within a comparable audit system. If the supplier receives a lower rating, the supplier will be given one year to improve the standard and if improvement is not demonstrated the business relationship will be terminated.
We trust that our suppliers will embrace the requirements of this Code. In those instances where a supplier needs to improve certain procedures and practices, the supplier must be committed to do so within a specific timeframe. We believe that achieving good social and environmental standards is a process, and we are committed to working together with our suppliers in their efforts.
If a supplier demonstrates lack of commitment and will to engage and improve on the standards of this Code, we will not hesitate to terminate the business relationship.
The . Garment ApS (Supplier sign.)